Microsoft Partners

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Microsoft Partners Australia

What is a Microsoft Gold Partner?

There are two types of Certified Microsoft Partners - Silver and Gold. Although both require the same extensive compliance verification, gaining Gold status demands more competency credentials and requirements than Silver, and more proven depth with implementing the solution.

As a Gold Partner, Fusion5 is recognised for our high level of care for our customers, our collaborative relationship with Microsoft, and our leadership status within the partner community. We’ve also proven our commitment to excellence by evolving Microsoft technologies, and focusing on ensuring our clients benefit from our innovative solutions and our best-in-class approach to implementation and deployment.

The title of Gold Partner means we’ve earned the highest standards of Microsoft's widely recognised partnership program.

Microsoft Partner

Gold Cloud Business Applications

Gold Application Development

Gold Enterprise Resource Planning

Gold Cloud Platform

Gold Cloud Productivity

Gold Datacenter

Gold Data Platform

Gold Data Analytics

Gold Project and Portfolio Management

Gold Small & Midmarket Cloud Solutions

Silver Security

Silver Enterprise Mobility Management

Silver Application Integration

What benefits can you expect when you choose Fusion5 as your Microsoft Partner?


When the time comes to choose from the 67,000+ current Microsoft partners worldwide, it can be challenging to know where to start. So, let’s start with what matters to you. Is it knowledge and experience? Success and support? Cultural alignment? Innovation and thought leadership? Or return on investment?

We believe you deserve it all, and here’s why we’re putting our hands up to be your partner.

We offer superior support

Fusion5 has invested in the Microsoft Premier Support program. Our Premier Support Agreement gives us, in effect, a big red telephone which connects us directly with our Microsoft Technical Account Manager (an actual human, not just a generic support email or faceless queue). So, if we log a support ticket, and it needs to be escalated into a higher service level category, we can resolve your issue faster. But we don’t just rely on Microsoft to help you when you need it - we have a dedicated team of inhouse Microsoft experts available to you, 24/7.


We have a close relationship with Microsoft

This means we can offer you the competitive advantage of knowing about product updates and licensing changes as early as possible. We can also take your product feedback to the source of Microsoft innovation, to help design and develop solutions that make a difference to the customer community.

“It was hard to tell which potential partners were good at what they do, and reliable. However, Fusion5 stood out from the rest due to their positive customer feedback and experience."


"Fusion5 has done a great job moving us to the Azure platform. Everyone we deal with is always quick to reply to any requests we make. They have also managed to reduce our monthly Azure costs significantly. Thanks to Fusion5 we have confidence in our IT systems, and know they are there to support us."


We help you save money

We read and absorb hundreds of pages of licensing documentation, so you don’t have to. When it comes to buying or renewing Microsoft applications or Microsoft Azure licenses, we can often help you reduce your costs – considerably.


We have a history of success

When you choose us as your partner, you’re in good company. Our Microsoft customers include well-known organisations such as Barnardos, Cavalier Bremworth, Carters, University of Otago and Plunket.

We know what we are doing

We work across almost the entire stack of Microsoft solutions including Microsoft Dynamics 365, Microsoft Azure, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Automate, Microsoft Power Apps and Modern Workplace. We can lift and shift your technology environment from on-premises to Azure, and modernise it along the way, as well as offering specialist solutions for education and sports – and more.

We have awards

While great for us, awards are also great for you! It means that you’re working with a Microsoft implementation partner who is recognised for their outstanding performance by both Microsoft and our peers. So, you have surety that we are amongst the best of the best. Current and recent Microsoft partner awards include being named to the prestigious Microsoft Inner Circle for four years running.

"It took a Fusion5 demo of Dynamics 365 at Microsoft to convince me. The Fusion5 Dynamics’ team really knew their stuff and presented clear and compelling reasons why we should upgrade. And why we should do it with them.”

Trevor Jones, Group IT Manager for Cavalier Bremworth

Microsoft Dynamics 365 Partners

Microsoft Modern Workplace Solutions

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Frequently Asked Questions

What is a Microsoft implementation partner?

You may have seen ‘Microsoft Certified Partner’ logos on a variety of solution provider websites, but what exactly does it mean? More importantly, what is the benefit to you as a client?

Microsoft implementation partners form part of a wide network of certified Microsoft resellers. Microsoft Certified Partners are measured in two different tiers – Silver and Gold. Being a Gold Partner is the highest accolade (Fusion5 has been a Microsoft Gold Partner for the past four years running). These partnerships have been designed to reflect the level at which the business operates, as well as the specific offerings and solutions that they can provide.

Once you have a better understanding behind the meaning of these levels, it makes choosing a provider easier knowing that Microsoft has full confidence in their abilities.


What are the benefits of using an implementation partner?

A certified implementation partner must undertake several examinations, reviews, and customer references, as well as having several certified Microsoft professionals on staff. As a Gold Partner, Fusion5 must meet these requirements on a yearly basis in order to remain at that level.

For you as a customer, this gives peace of mind. You can be confident that our staff and overall organisation are consistently trained and up-to-date on all the latest offerings in order to meet the strict Microsoft requirements for partners.


How long does it take to implement Dynamics 365 and how much does it cost?

The price and length of the implementation is really dependent on your solution requirements. We offer out-of-the-box applications at a fixed cost, or we can tailor a solution to meet your business needs, goals and level of ongoing support. If you would like information on pricing, or to find out more information about Dynamics 365, get in touch with us.


How do you implement Microsoft Dynamics 365?

Like any enterprise-level project, implementing Dynamics 365 is complex and requires the help of an experienced partner. There are multiple moving parts required for each step of the way and it’s very tough to summarise them in a few dot points.

However, after 10 years, and several hundred implementations, Fusion5 is recognised as a leader in the industry by not only Microsoft and its partner network, but our customers (and competitors!) Contact us today to discuss if Microsoft Dynamics 365 is the right solution for your organisation.


Great outcomes start with great conversations.